Elder Services of Worcester Area

by | Jun 30, 2025 | Agencies

Agency Overview

Elder Services of Worcester Area (ESWA) is the Aging Services Access Point (ASAP) for Worcester County, helping older adults and younger individuals with disabilities remain safe and independent in their homes and communities.

Main Office

67 Millbrook Street
Suite 100
Worcester, MA 01606

Website

www.eswa.org

Phone Number

(508) 756‑1545

Elder Services of Worcester

67 Millbrook Street
Suite 100
Worcester, MA 01606

Agency Services

ESWA coordinates care and supports essential needs to maintain seniors’ independence.

  • Personalized care plans via Information & Referral and Options Counseling
  • Supportive Home Care aide services (meals, personal care, errands)
  • Transportation assistance and paratransit coordination
  • Medical and care transitions support
  • Protective services and elder abuse investigations
  • Meals on Wheels and nutrition services
  • Long-Term Care Ombudsman services

Service Area

ESWA operates throughout central Worcester County.

  • Auburn
  • Barre
  • Boylston
  • Grafton
  • Hardwick
  • Holden
  • Leicester
  • Millbury
  • New Braintree
  • Oakham
  • Paxton
  • Rutland
  • Shrewsbury
  • West Boylston
  • Worcester

Target Population

ESWA serves residents age 60 and older, and adults under 60 with disabilities who require assistance to remain independent in the community.

 

Advertising / Community Visibility

ESWA maintains visibility through community partnerships and online platforms.

  • Collaborations with senior centers and Councils on Aging
  • Listings on municipal websites and state resource directories
  • Presence on public transit, in libraries, and at local events
  • Referrals through hospitals, reentry programs, and case managers

 

Funding Sources

ESWA is funded through multiple public and private sources.

  • Massachusetts Executive Office of Elder Affairs
  • Federal Older Americans Act funds
  • Medicaid and Medicare reimbursements
  • Local grants and charitable donations
  • Client contributions based on income

 

Agency Affiliations / Links

  • ESWA collaborates with a wide range of regional partners.

  • MassOptions network

  • Worcester-area senior centers

  • Regional transit authorities and paratransit services

  • Healthcare providers and reentry organizations

 

Agency Accessibility Info

On-site visitor parking; accessible by WRTA bus lines and ADA paratransit vans

Fully ADA-compliant entrance and building; programs designed for individuals with physical or cognitive disabilities

Translation and interpretation services available upon request

Most Significant / Surprising Fact

ESWA not only coordinates services but also directly provides many of them, employing staff to deliver hands-on care and manage transitions for older adults returning home from hospitals and rehab centers.

Career Opportunities

Training Required for Staff Positions

Staff may require CPR/First Aid, eldercare coursework, and completion of orientation on protective services or state programs

Experience Required for Hiring of Staff

Preference for backgrounds in aging services, case management, public health, or social work

Training Requirements / Opportunities for Staff

On-the-job training provided, with continuing education in elder care, transitions, and disability inclusion

References